O*NET Career Intelligence

Telemarketers

SOC 41-9041.00

Solicit donations or orders for goods or services over the telephone.

Zone 2 Sales and Related

Skills

Knowledge

Job Zone

Green

Top Skills 8

Speaking

4.2

Persuasion

4.1

Active Listening

4.0

Social Perceptiveness

3.5

Service Orientation

3.5

Reading Comprehension

3.1

Critical Thinking

2.9

Negotiation

2.8

Knowledge Areas 8

Sales and Marketing

4.2

English Language

3.6

Customer and Personal Service

3.2

Telecommunications

3.0

Communications and Media

2.8

Computers and Electronics

2.5

Education and Training

2.3

Clerical

2.1

Key Tasks

1Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

2Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

3Explain products or services and prices, and answer questions from customers.

4Obtain customer information such as name, address, and payment method, and enter orders into computers.

5Record names, addresses, purchases, and reactions of prospects contacted.

Also Known As

Appointment Setter Business Development Representative Call Center Agent Call Center Operator Call Center Representative Call Center Telemarketer Customer Service Representative (CSR) Donation Worker Inbound Telemarketer Inside Sales Representative