O*NET Career Intelligence
First-Line Supervisors of Retail Sales Workers
SOC 41-1011.00
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Zone 2
Sales and Related
8
Skills
8
Knowledge
2
Job Zone
No
Green
Top Skills 8
Active Listening3.9
Speaking3.8
Service Orientation3.8
Critical Thinking3.5
Monitoring3.5
Social Perceptiveness3.5
Coordination3.5
Persuasion3.2
Knowledge Areas 8
Customer and Personal Service4.8
Administration and Management4.5
Sales and Marketing3.9
English Language3.9
Education and Training3.6
Personnel and Human Resources3.3
Computers and Electronics3.3
Mathematics3.3
Key Tasks
1Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
2Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
4Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
5Instruct staff on how to handle difficult and complicated sales.
Also Known As
Agent
Antique Collector
Antique Dealer
Art Dealer
Art Gallery Director
Auto Leasing Manager
Auto Parts Manager
Auto Rental Supervisor
Automobile Leasing Supervisor
Bakery Manager
Tools & Equipment
Adjustable widemouth pliers
Adjustable wrenches
Barcode scanners
Cash registers
Credit card processing machines
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