O*NET Career Intelligence
First-Line Supervisors of Retail Sales Workers
SOC 41-1011.00
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Zone 2
Sales and Related
8
Skills
8
Knowledge
2
Job Zone
No
Green
Top Skills 8
Active Listening
3.9
Speaking
3.8
Service Orientation
3.8
Critical Thinking
3.5
Monitoring
3.5
Social Perceptiveness
3.5
Coordination
3.5
Persuasion
3.2
Knowledge Areas 8
Customer and Personal Service
4.8
Administration and Management
4.5
Sales and Marketing
3.9
English Language
3.9
Education and Training
3.6
Personnel and Human Resources
3.3
Computers and Electronics
3.3
Mathematics
3.3
Key Tasks
1Provide customer service by greeting and assisting customers and responding to
customer inquiries and complaints.
2Direct and supervise employees engaged in sales, inventory-taking, reconciling cash
receipts, or in performing services for customers.
3Examine merchandise to ensure that it is correctly priced and displayed and that it
functions as advertised.
4Monitor sales activities to ensure that customers receive satisfactory service and
quality goods.
5Instruct staff on how to handle difficult and complicated sales.
Also Known As
Agent
Antique Collector
Antique Dealer
Art Dealer
Art Gallery Director
Auto Leasing Manager
Auto Parts Manager
Auto Rental Supervisor
Automobile Leasing Supervisor
Bakery Manager
Tools & Equipment
Adjustable widemouth pliers
Adjustable wrenches
Barcode scanners
Cash registers
Credit card processing machines
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