O*NET Career Intelligence
Social and Community Service Managers
SOC 11-9151.00
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Zone 4
Management
8
Skills
8
Knowledge
4
Job Zone
No
Green
Top Skills 8
Social Perceptiveness
4.0
Service Orientation
4.0
Active Listening
3.9
Critical Thinking
3.9
Active Learning
3.9
Monitoring
3.9
Coordination
3.9
Complex Problem Solving
3.9
Knowledge Areas 8
Customer and Personal Service
4.6
Administration and Management
4.4
English Language
4.3
Psychology
4.1
Education and Training
3.9
Personnel and Human Resources
3.7
Therapy and Counseling
3.7
Public Safety and Security
3.5
Key Tasks
1Establish and oversee administrative procedures to meet objectives set by boards of
directors or senior management.
2Direct activities of professional and technical staff members and volunteers.
3Evaluate the work of staff and volunteers to ensure that programs are of appropriate
quality and that resources are used effectively.
4Participate in the determination of organizational policies regarding such issues as
participant eligibility, program requirements, and program benefits.
5Prepare and maintain records and reports, such as budgets, personnel records, or
training manuals.
Also Known As
Adoption Services Manager
Adult Daycare Coordinator
Borough Coordinator
Case Manager
Case Services Manager
Casework Department Director
Casework Director
Casework Services Director
Child Welfare Services Director
Children's Service Supervisor
Tools & Equipment
10-key calculators
Desktop computers
Laptop computers
Multi-line telephone systems
Personal computers
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