O*NET Career Intelligence

Social and Community Service Managers

SOC 11-9151.00

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Zone 4 Management

Skills

Knowledge

Job Zone

Green

Top Skills 8

Social Perceptiveness

4.0

Service Orientation

4.0

Active Listening

3.9

Critical Thinking

3.9

Active Learning

3.9

Monitoring

3.9

Coordination

3.9

Complex Problem Solving

3.9

Knowledge Areas 8

Customer and Personal Service

4.6

Administration and Management

4.4

English Language

4.3

Psychology

4.1

Education and Training

3.9

Personnel and Human Resources

3.7

Therapy and Counseling

3.7

Public Safety and Security

3.5

Key Tasks

1Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

2Direct activities of professional and technical staff members and volunteers.

3Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

4Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

5Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

Also Known As

Adoption Services Manager Adult Daycare Coordinator Borough Coordinator Case Manager Case Services Manager Casework Department Director Casework Director Casework Services Director Child Welfare Services Director Children's Service Supervisor