O*NET Career Intelligence

Gaming Managers

SOC 11-9071.00

Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

Zone 3 Management
8
Skills
8
Knowledge
3
Job Zone
No
Green

Top Skills 8

Speaking
4.0
Critical Thinking
4.0
Coordination
4.0
Management of Personnel Resources
4.0
Monitoring
3.9
Social Perceptiveness
3.9
Active Listening
3.8
Service Orientation
3.8

Knowledge Areas 8

Customer and Personal Service
4.6
Administration and Management
4.0
Mathematics
3.8
English Language
3.6
Computers and Electronics
3.5
Clerical
3.3
Law and Government
3.3
Public Safety and Security
3.2

Key Tasks

1Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
2Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
3Explain and interpret house rules, such as game rules or betting limits.
4Track supplies of money to tables and perform any required paperwork.
5Resolve customer complaints regarding problems such as payout errors.

Also Known As

Assistant Casino Shift Manager Baccarat Manager Bingo Manager Bookmaker Card Room Manager Cardroom Manager Casino Manager Casino Shift Manager Craps Manager Department Head

Tools & Equipment

10-key calculators Desktop computers Laptop computers Multi-line telephone systems Personal computers

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