O*NET Career Intelligence

Reservation and Transportation Ticket Agents and Travel Clerks

SOC 43-4181.00

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

4.0

Speaking

4.0

Service Orientation

4.0

Social Perceptiveness

3.6

Reading Comprehension

3.5

Critical Thinking

3.4

Persuasion

3.2

Writing

3.1

Knowledge Areas 8

Customer and Personal Service

4.8

English Language

3.8

Computers and Electronics

3.8

Public Safety and Security

3.7

Transportation

3.5

Geography

3.4

Psychology

3.1

Foreign Language

2.9

Key Tasks

1Examine passenger documentation to determine destinations and to assign boarding passes.

2Trace lost, delayed, or misdirected baggage for customers.

3Check baggage and cargo and direct passengers to designated locations for loading.

4Provide boarding or disembarking assistance to passengers needing special assistance.

5Confer with customers to determine their service requirements and travel preferences.

Also Known As

Aircraft Agent Airline Reservation Agent Airline Reservationist Airline Station Agent Airline Ticket Agent Airport Sales Agent Auto Club Travel Counselor Automobile Club Information Clerk Automobile Travel Club Counselor Baggage Agent