O*NET Career Intelligence

Switchboard Operators, Including Answering Service

SOC 43-2011.00

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Speaking

4.0

Active Listening

3.9

Social Perceptiveness

3.5

Reading Comprehension

3.0

Writing

3.0

Service Orientation

3.0

Critical Thinking

2.9

Monitoring

2.9

Knowledge Areas 8

Customer and Personal Service

4.0

English Language

3.7

Telecommunications

3.5

Clerical

3.3

Computers and Electronics

3.1

Administration and Management

3.0

Communications and Media

2.7

Public Safety and Security

2.6

Key Tasks

1Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

2Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

3Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

4Relay or route written or verbal messages.

5Place telephone calls or arrange conference calls as instructed.

Also Known As

Answering Service Telephone Operator CBX Operator Central Communications Specialist Combination Operator Command and Control Specialist Communication Center Operator Communication Coordinator Communication Specialist Complaint Operator Desk Operator