O*NET Career Intelligence

Bill and Account Collectors

SOC 43-3011.00

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

3.9

Speaking

3.9

Social Perceptiveness

3.4

Persuasion

3.4

Writing

3.2

Reading Comprehension

3.1

Critical Thinking

3.1

Monitoring

3.0

Knowledge Areas 8

English Language

4.1

Customer and Personal Service

3.8

Mathematics

3.3

Economics and Accounting

3.3

Law and Government

3.2

Computers and Electronics

3.1

Administration and Management

3.1

Clerical

3.1

Key Tasks

1Record information about financial status of customers and status of collection efforts.

2Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

3Locate and monitor overdue accounts, using computers and a variety of automated systems.

4Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

5Advise customers of necessary actions and strategies for debt repayment.

Also Known As

Account Receivable Associate Account Representative Account Service Representative Accounts Collector Accounts Receivable Specialist (AR Specialist) Bad Credit Collector Car Repossessor Chaser Claims Collector Collection Agent