O*NET Career Intelligence

First-Line Supervisors of Office and Administrative Support Workers

SOC 43-1011.00

Directly supervise and coordinate the activities of clerical and administrative support workers.

Zone 3 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Reading Comprehension

4.0

Active Listening

4.0

Speaking

4.0

Monitoring

4.0

Social Perceptiveness

4.0

Coordination

4.0

Critical Thinking

3.9

Writing

3.8

Knowledge Areas 8

Administration and Management

4.5

Customer and Personal Service

4.2

English Language

3.7

Clerical

3.7

Computers and Electronics

3.3

Personnel and Human Resources

3.2

Economics and Accounting

3.1

Education and Training

3.0

Key Tasks

1Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

2Resolve customer complaints or answer customers' questions regarding policies and procedures.

3Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

4Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

5Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Also Known As

Accounting Administrator Accounting Clerks Supervisor Accounting Director Accounting Manager Accounting Supervisor Accounts Payable Manager Accounts Payable Supervisor Accounts Receivable Manager Accounts Receivable Supervisor Adjustment Supervisor