O*NET Career Intelligence

Receptionists and Information Clerks

SOC 43-4171.00

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

3.6

Speaking

3.6

Service Orientation

3.5

Reading Comprehension

3.2

Writing

3.2

Critical Thinking

3.2

Social Perceptiveness

3.1

Coordination

3.1

Knowledge Areas 8

Clerical

4.2

Customer and Personal Service

4.1

English Language

3.9

Computers and Electronics

3.4

Administration and Management

2.7

Public Safety and Security

2.6

Telecommunications

2.6

Communications and Media

2.5

Key Tasks

1Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

2Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

3Schedule appointments and maintain and update appointment calendars.

4Hear and resolve complaints from customers or the public.

5File and maintain records.

Also Known As

Appointment Clerk Appointment Scheduler Appointment Setter Automobile Club Information Clerk Call Center Agent Call Center Operator Call Center Representative Call Taker Clerk Specialist Clinic Receptionist