O*NET Career Intelligence
Patient Representatives
SOC 43-4051.03
Assist patients in obtaining services, understanding policies and making health care decisions.
8
Skills
8
Knowledge
4
Job Zone
No
Green
Top Skills 8
Active Listening4.4
Social Perceptiveness4.0
Service Orientation4.0
Speaking3.9
Critical Thinking3.8
Reading Comprehension3.6
Coordination3.6
Persuasion3.6
Knowledge Areas 8
Customer and Personal Service4.8
Psychology4.4
Therapy and Counseling4.2
English Language4.1
Education and Training4.0
Sociology and Anthropology3.7
Law and Government3.7
Public Safety and Security3.6
Key Tasks
1Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
2Interview patients or their representatives to identify problems relating to care.
3Maintain knowledge of community services and resources available to patients.
4Refer patients to appropriate health care services or resources.
5Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Also Known As
Admissions Coordinator
Admitting Clerk
Admitting Representative
Case Manager
Clinical Liaison
Healthcare Registrar
Intake Specialist
Medicaid Service Coordinator (MSC)
Patient Access Representative
Patient Access Specialist
Tools & Equipment
Computer data input scanners
Computer laser printers
Desktop computers
Laptop computers
Laser facsimile machines
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