O*NET Career Intelligence

Order Clerks

SOC 43-4151.00

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

4.0

Reading Comprehension

3.9

Speaking

3.9

Service Orientation

3.6

Social Perceptiveness

3.4

Critical Thinking

3.2

Monitoring

3.2

Coordination

3.2

Knowledge Areas 8

Customer and Personal Service

4.3

Clerical

3.9

English Language

3.6

Computers and Electronics

3.6

Sales and Marketing

3.1

Telecommunications

3.1

Production and Processing

3.1

Economics and Accounting

3.0

Key Tasks

1Verify customer and order information for correctness, checking it against previously obtained information as necessary.

2Receive and respond to customer complaints.

3Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

4Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

5Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Also Known As

Ad Taker Advertising Clerk Advertising Space Clerk Auto Locator Back Order Clerk Blood Bank Credit Clerk Blood Bank Order Control Clerk Catalogue Clerk Classified Ad Clerk Classified Ad Taker