O*NET Career Intelligence

Office Clerks, General

SOC 43-9061.00

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Reading Comprehension

3.8

Active Listening

3.8

Speaking

3.6

Writing

3.1

Critical Thinking

3.0

Social Perceptiveness

3.0

Coordination

3.0

Service Orientation

3.0

Knowledge Areas 8

Clerical

4.2

English Language

3.8

Customer and Personal Service

3.4

Administration and Management

3.0

Computers and Electronics

2.9

Mathematics

2.7

Economics and Accounting

2.4

Public Safety and Security

2.4

Key Tasks

1Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

2Answer telephones, direct calls, and take messages.

3Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

4Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

5Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Also Known As

Administration Clerk Administrative Clerk (Admin Clerk) Admissions Evaluator Agent-Licensing Clerk Animal Hospital Clerk Animal Shelter Clerk Auction Assistant Audit Control Clerk Automobile Contract Clerk Blood Bank Calendar Control Clerk