O*NET Career Intelligence

Hotel, Motel, and Resort Desk Clerks

SOC 43-4081.00

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Speaking

3.8

Social Perceptiveness

3.8

Service Orientation

3.6

Active Listening

3.4

Coordination

3.1

Reading Comprehension

3.0

Monitoring

3.0

Complex Problem Solving

3.0

Knowledge Areas 8

Customer and Personal Service

4.3

English Language

4.2

Public Safety and Security

3.7

Clerical

3.6

Computers and Electronics

3.4

Administration and Management

3.2

Mathematics

3.0

Sales and Marketing

2.9

Key Tasks

1Greet, register, and assign rooms to guests of hotels or motels.

2Contact housekeeping or maintenance staff when guests report problems.

3Issue room keys and escort instructions to bellhops.

4Make and confirm reservations.

5Verify customers' credit, and establish how the customer will pay for the accommodation.

Also Known As

Desk Clerk Floor Clerk Front Desk Agent Front Desk Associate Front Desk Attendant Front Desk Clerk Front Desk Coordinator Front Desk Manager Front Desk Receptionist Front Desk Representative