O*NET Career Intelligence
Eligibility Interviewers, Government Programs
SOC 43-4061.00
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
8
Skills
8
Knowledge
3
Job Zone
No
Green
Top Skills 8
Speaking4.5
Active Listening4.1
Reading Comprehension3.9
Writing3.8
Critical Thinking3.8
Social Perceptiveness3.8
Service Orientation3.8
Complex Problem Solving3.2
Knowledge Areas 8
Customer and Personal Service4.5
English Language4.2
Clerical3.6
Psychology3.0
Computers and Electronics3.0
Administration and Management3.0
Mathematics2.9
Law and Government2.8
Key Tasks
1Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
2Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
3Keep records of assigned cases, and prepare required reports.
4Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
5Answer applicants' questions about benefits and claim procedures.
Also Known As
Business Employment Specialist
Career Consultant
Case Coordinator
Case Manager
Case Technician
Cash Application Clerk
Client Services Representative
Contact Agent
Contact Officer
Contact Representative
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