O*NET Career Intelligence

Dispatchers, Except Police, Fire, and Ambulance

SOC 43-5032.00

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Green Occupation Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Yes

Green

Top Skills 8

Active Listening

4.0

Speaking

4.0

Coordination

3.9

Reading Comprehension

3.8

Monitoring

3.8

Time Management

3.6

Service Orientation

3.4

Writing

3.2

Knowledge Areas 8

Customer and Personal Service

4.4

Transportation

4.4

English Language

4.2

Administration and Management

3.9

Public Safety and Security

3.4

Clerical

3.4

Law and Government

3.3

Geography

3.2

Key Tasks

1Monitor personnel or equipment locations and utilization to coordinate service and schedules.

2Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

3Oversee all communications within specifically assigned territories.

4Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

5Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Also Known As

Aircraft Dispatcher Airplane Dispatch Clerk Alarm Operator Assistant Chief Train Dispatcher Auto Service Dispatcher Automobile or Truck Rental Dispatcher Burglar Alarm Operator Bus and Trolley Dispatcher Bus Starter Cab Starter