O*NET Career Intelligence

Correspondence Clerks

SOC 43-4021.00

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Zone 2 Office and Administrative Support

Skills

Knowledge

Job Zone

Green

Top Skills 8

Writing

4.0

Reading Comprehension

3.9

Active Listening

3.8

Critical Thinking

3.8

Judgment and Decision Making

3.5

Speaking

3.4

Social Perceptiveness

3.2

Coordination

3.0

Knowledge Areas 8

English Language

4.2

Clerical

4.0

Customer and Personal Service

4.0

Mathematics

3.0

Administration and Management

3.0

Computers and Electronics

2.9

Economics and Accounting

2.9

Law and Government

2.7

Key Tasks

1Maintain files and control records to show correspondence activities.

2Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

3Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

4Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

5Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Also Known As

Authorization Coordinator Authorization Representative Authorizations Coordinator Chargeback Specialist Claims Correspondence Clerk Collection Correspondent Commercial Correspondent Correspondence Analyst Correspondence Clerk Correspondence Coordinator