O*NET Career Intelligence

Waiters and Waitresses

SOC 35-3031.00

Take orders and serve food and beverages to patrons at tables in dining establishment.

8
Skills
8
Knowledge
2
Job Zone
No
Green

Top Skills 8

Active Listening
3.8
Speaking
3.6
Service Orientation
3.6
Social Perceptiveness
3.5
Coordination
3.1
Monitoring
3.0
Critical Thinking
2.9
Active Learning
2.9

Knowledge Areas 8

Customer and Personal Service
4.4
English Language
3.8
Sales and Marketing
3.5
Food Production
3.2
Administration and Management
2.9
Mathematics
2.7
Personnel and Human Resources
2.6
Psychology
2.5

Key Tasks

1Take orders from patrons for food or beverages.
2Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
3Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
4Collect payments from customers.
5Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Also Known As

Banquet Server Banquet Waiter/Waitress Bar Waiter/Waitress Buffet Server Buffet Waiter/Waitress Car Hop Club Waiter/Waitress Cocktail Server Deck Steward Dining Car Server

Tools & Equipment

Alphanumeric paging equipment Carving knives Cash registers Credit card processing machines Personal digital assistants PDA

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