O*NET Career Intelligence

Concierges

SOC 39-6012.00

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Zone 3 Personal Care and Service

Skills

Knowledge

Job Zone

Green

Top Skills 8

Service Orientation

4.1

Active Listening

4.0

Speaking

4.0

Social Perceptiveness

4.0

Coordination

3.8

Critical Thinking

3.4

Reading Comprehension

3.1

Complex Problem Solving

3.1

Knowledge Areas 8

Customer and Personal Service

4.6

English Language

4.3

Clerical

4.0

Administration and Management

3.5

Sales and Marketing

3.2

Computers and Electronics

3.2

Transportation

2.9

Education and Training

2.8

Key Tasks

1Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

2Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

3Make travel arrangements for sightseeing or other tours.

4Receive, store, or deliver luggage or mail.

5Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

Also Known As

Activities Concierge Chef Concierge Chef Concierge/Director of Guest Relations Chief Concierge Chief Concierge (Head Concierge) Chief Lifestyle Officer Club Concierge Concierge Conference Concierge Guest Service Agent