O*NET Career Intelligence
First-Line Supervisors of Personal Service Workers
SOC 39-1021.00
Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Zone 3
Personal Care and Service
8
Skills
8
Knowledge
3
Job Zone
No
Green
Top Skills 8
Active Listening3.9
Critical Thinking3.9
Speaking3.8
Social Perceptiveness3.8
Management of Personnel Resources3.8
Coordination3.6
Time Management3.6
Reading Comprehension3.5
Knowledge Areas 8
Customer and Personal Service4.7
Administration and Management3.8
English Language3.8
Education and Training3.5
Personnel and Human Resources3.5
Psychology3.2
Clerical3.1
Sales and Marketing2.9
Key Tasks
1Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
2Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
3Train workers in proper operational procedures and functions and explain company policies.
4Resolve customer complaints regarding worker performance or services rendered.
5Recruit and hire staff members.
Also Known As
Adult Family Home Program Manager
Airflight Attendants Supervisor
Airplane Flight Attendant Supervisor
Animal Trainer Supervisor
Barber Shop Manager
Beauty Shop Manager
Bell Captain
Bellhop Service Captain
Bowling Alley Operator
Caddie Supervisor
Tools & Equipment
Automated external defibrillators AED
Computer laser printers
Desktop computers
Laptop computers
Multi-line telephone systems
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