O*NET Career Intelligence
First-Line Supervisors of Personal Service Workers
SOC 39-1021.00
Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Zone 3
Personal Care and Service
8
Skills
8
Knowledge
3
Job Zone
No
Green
Top Skills 8
Active Listening
3.9
Critical Thinking
3.9
Speaking
3.8
Social Perceptiveness
3.8
Management of Personnel Resources
3.8
Coordination
3.6
Time Management
3.6
Reading Comprehension
3.5
Knowledge Areas 8
Customer and Personal Service
4.7
Administration and Management
3.8
English Language
3.8
Education and Training
3.5
Personnel and Human Resources
3.5
Psychology
3.2
Clerical
3.1
Sales and Marketing
2.9
Key Tasks
1Assign work schedules, following work requirements, to ensure quality and timely
delivery of service.
2Observe and evaluate workers' appearance and performance to ensure quality
service and compliance with specifications.
3Train workers in proper operational procedures and functions and explain company
policies.
4Resolve customer complaints regarding worker performance or services rendered.
5Recruit and hire staff members.
Also Known As
Adult Family Home Program Manager
Airflight Attendants Supervisor
Airplane Flight Attendant Supervisor
Animal Trainer Supervisor
Barber Shop Manager
Beauty Shop Manager
Bell Captain
Bellhop Service Captain
Bowling Alley Operator
Caddie Supervisor
Tools & Equipment
Automated external defibrillators AED
Computer laser printers
Desktop computers
Laptop computers
Multi-line telephone systems
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