O*NET Career Intelligence

Gaming Supervisors

SOC 39-1011.00

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Zone 2 Personal Care and Service

Skills

Knowledge

Job Zone

Green

Top Skills 8

Monitoring

4.2

Active Listening

4.0

Speaking

4.0

Social Perceptiveness

3.9

Critical Thinking

3.8

Coordination

3.8

Negotiation

3.2

Service Orientation

3.2

Knowledge Areas 8

Customer and Personal Service

4.7

Mathematics

3.8

Administration and Management

3.8

English Language

3.5

Sales and Marketing

3.2

Personnel and Human Resources

3.1

Public Safety and Security

3.0

Psychology

3.0

Key Tasks

1Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

2Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

3Greet customers and ask about the quality of service they are receiving.

4Perform paperwork required for monetary transactions.

5Explain and interpret house rules, such as game rules or betting limits, for patrons.

Also Known As

Blackjack Pit Boss Blackjack Supervisor Box Person Cardroom Manager Casino Floor Supervisor Casino Floorperson Casino Manager Casino Shift Manager Casino Supervisor Crap Game Box Person