O*NET Career Intelligence
Baggage Porters and Bellhops
SOC 39-6011.00
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Zone 2
Personal Care and Service
8
Skills
8
Knowledge
2
Job Zone
No
Green
Top Skills 8
Service Orientation3.8
Active Listening3.6
Speaking3.6
Critical Thinking3.0
Coordination3.0
Reading Comprehension2.9
Monitoring2.9
Social Perceptiveness2.9
Knowledge Areas 8
Customer and Personal Service4.6
English Language3.7
Public Safety and Security3.4
Transportation3.4
Sales and Marketing2.8
Education and Training2.7
Computers and Electronics2.7
Telecommunications2.5
Key Tasks
1Receive and mark baggage by completing and attaching claim checks.
2Greet incoming guests and escort them to their rooms.
3Transport guests about premises and local areas, or arrange for transportation.
4Maintain clean lobbies or entrance areas for travelers or guests.
5Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Also Known As
Baggage Checker
Baggage Handler
Baggage Porter
Baggage Smasher
Baggageman
Bell Captain
Bell Clerk
Bell Person
Bell Staff
Bellhop
Tools & Equipment
Desktop computers
Laptop computers
Luggage carts
Motorized carts
Multi-line telephone systems
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