O*NET Career Intelligence

Online Merchants

SOC 13-1199.06

Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Zone 4 Business and Financial Operations

Skills

Knowledge

Job Zone

Green

Top Skills 8

Reading Comprehension

3.6

Active Listening

3.5

Speaking

3.5

Critical Thinking

3.5

Writing

3.4

Persuasion

3.4

Service Orientation

3.4

Judgment and Decision Making

3.2

Knowledge Areas 8

English Language

4.2

Sales and Marketing

4.0

Customer and Personal Service

3.9

Communications and Media

3.6

Administration and Management

3.6

Computers and Electronics

3.6

Clerical

3.4

Mathematics

3.2

Key Tasks

1Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

2Receive and process payments from customers, using electronic transaction services.

3Create, manage, or automate orders or invoices, using order management or invoicing software.

4Deliver e-mail confirmation of completed transactions and shipment.

5Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

Also Known As

E-Commerce Administrator E-Commerce Analyst E-Commerce Business Channel Specialist E-Commerce Coordinator E-Commerce Developer E-Commerce Director E-Commerce Manager E-Commerce Merchant E-Commerce Project Manager E-Commerce Retailer