O*NET Career Intelligence

Insurance Adjusters, Examiners, and Investigators

SOC 13-1031.02

Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.

Zone 3 Business and Financial Operations

Skills

Knowledge

Job Zone

Green

Top Skills 8

Reading Comprehension

4.0

Active Listening

4.0

Critical Thinking

4.0

Speaking

3.9

Negotiation

3.8

Writing

3.6

Active Learning

3.5

Social Perceptiveness

3.4

Knowledge Areas 8

English Language

4.4

Customer and Personal Service

4.2

Clerical

3.3

Law and Government

3.1

Mathematics

3.0

Building and Construction

2.8

Education and Training

2.5

Computers and Electronics

2.5

Key Tasks

1Examine claims forms and other records to determine insurance coverage.

2Investigate and assess damage to property and create or review property damage estimates.

3Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

4Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

5Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Also Known As

Accident Investigator Adjuster Adjustment Clerk Appraiser Arson Investigator Auto Claims Adjuster Benefit Authorizer Bodily Injury Adjuster Building Appraiser Catastrophe Claims Supervisor