O*NET Career Intelligence

Flight Attendants

SOC 53-2031.00

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Zone 3 Transportation and Material Moving

Skills

Knowledge

Job Zone

Green

Top Skills 8

Speaking

4.0

Social Perceptiveness

3.9

Service Orientation

3.9

Active Listening

3.8

Monitoring

3.6

Coordination

3.6

Critical Thinking

3.4

Reading Comprehension

3.0

Knowledge Areas 8

Customer and Personal Service

5.0

Public Safety and Security

4.5

Transportation

4.1

English Language

4.1

Psychology

4.0

Geography

3.2

Sociology and Anthropology

3.0

Personnel and Human Resources

2.9

Key Tasks

1Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

2Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.

3Administer first aid to passengers in distress.

4Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.

5Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.

Also Known As

Airline Attendant Airline Flight Attendant Airline Hostess Airline Stewardess Airplane Flight Attendant Door and Arrival Attendant Flight Attendant Flight Attendant, Inflight Services Flight Attendant/Air Transportation Supervisor Flight Attendant/Inflight Manager

Tools & Equipment

Aircraft fire extinguishing systems Automated external defibrillators AED Blood pressure recorders Cabin management systems Cardiopulmonary resuscitation CPR equipment