O*NET Career Intelligence

Gaming Surveillance Officers and Gaming Investigators

SOC 33-9031.00

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Zone 2 Protective Service

Skills

Knowledge

Job Zone

Green

Top Skills 8

Monitoring

4.4

Speaking

3.6

Critical Thinking

3.5

Judgment and Decision Making

3.5

Active Listening

3.2

Active Learning

3.2

Social Perceptiveness

3.2

Reading Comprehension

3.1

Knowledge Areas 8

Public Safety and Security

4.3

Law and Government

4.1

Computers and Electronics

3.8

English Language

3.8

Clerical

3.6

Mathematics

3.4

Customer and Personal Service

3.4

Administration and Management

3.3

Key Tasks

1Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

2Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

3Report all violations and suspicious behaviors to supervisors, verbally or in writing.

4Act as oversight or security agents for management or customers.

5Supervise or train surveillance observers.

Also Known As

Agent Casino Enforcement Agent Casino Investigator Casino Surveillance Officer Casino Worker Compliance Officer Gambling Monitor Gaming Commissioner Gaming Inspector Gaming Investigator

Tools & Equipment

Closed circuit television CCTV surveillance systems Computer laser printers Digital still cameras Digital video recording equipment Electric transportation carts