O*NET Career Intelligence

Arbitrators, Mediators, and Conciliators

SOC 23-1022.00

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Green Occupation Zone 5 Legal

Skills

Knowledge

Job Zone

Yes

Green

Top Skills 8

Negotiation

4.6

Active Listening

4.5

Speaking

4.2

Critical Thinking

4.1

Persuasion

4.1

Reading Comprehension

4.0

Writing

4.0

Judgment and Decision Making

4.0

Knowledge Areas 8

English Language

4.2

Psychology

3.9

Law and Government

3.7

Customer and Personal Service

3.2

Sociology and Anthropology

2.9

Personnel and Human Resources

2.8

Clerical

2.6

Administration and Management

2.6

Key Tasks

1Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.

2Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.

3Prepare settlement agreements for disputants to sign.

4Set up appointments for parties to meet for mediation.

5Interview claimants, agents, or witnesses to obtain information about disputed issues.

Also Known As

Adjuster Arbitrator Alternative Dispute Resolution Coordinator (ADR Coordinator) Alternative Dispute Resolution Mediator (ADR Mediator) Arbiter Arbitrator Arbitrator, Mediator and Hearing Officer Certified Family Mediator Commissioner Conciliator Conflict Resolution Professional