O*NET Career Intelligence

Computer Network Support Specialists

SOC 15-1152.00

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Zone 4 Computer and Mathematical

Skills

Knowledge

Job Zone

Green

Top Skills 8

Critical Thinking

3.8

Active Listening

3.5

Reading Comprehension

3.4

Judgment and Decision Making

3.4

Speaking

3.2

Active Learning

3.2

Monitoring

3.2

Complex Problem Solving

3.2

Knowledge Areas 8

Computers and Electronics

5.0

Telecommunications

3.8

Customer and Personal Service

3.5

Engineering and Technology

3.4

English Language

3.3

Administration and Management

3.1

Communications and Media

3.0

Education and Training

3.0

Key Tasks

1Back up network data.

2Configure security settings or access permissions for groups or individuals.

3Analyze and report computer network security breaches or attempted breaches.

4Identify the causes of networking problems, using diagnostic testing software and equipment.

5Document network support activities.

Also Known As

Certified Novell Administrator (CNA) Cisco Certified Network Professional (CCNP) Computer Network Specialist Computer Network Support Specialist Computer Networker Configuration Technician Customer Engineer Customer Service Engineer Customer Support Engineer Cyber Defense Incident Responder

Tools & Equipment

Asynchronous transfer mode ATM analyzers Cable testers Caching engines Cisco Systems Cisco Application Visibility and Management AVM Traffic Collector Communications analyzers